Star Service Supervisor

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Helios Grand Hotel

Join the team and immerse guests in a world of Mediterranean elegance, where you'll create one-of-a-kind experiences that guests will never forget, all just steps from Universal Epic Universe.

Job Specific

• Performs departmental opening and closing duties
• Monitors and supervises department staff
• Schedules Star Service Delivery staff according to established guidelines and forecasted needs
• Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties. Oversee all aspects of Hospitality Suite set up, service and breakdown
• Oversees amenity preparation and delivery, monitors in-house VIP's to ensure satisfaction
• Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
• Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
• Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
• Coordinates preparation of coffee as required throughout shift
• Ensures trays and carts are reset as required throughout shift
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Oversees/expedites Star Service requests to guest in a timely manner
• Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room.
• Ensures that proper charge authorization or payment for orders delivered is obtained
• Monitors completion of departmental paperwork to ensure accuracy
• Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors
• Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift
• Oversees all activities related to restocking of guestroom refreshment pantries
• Monitors/maintains refreshment pantry product inventory
• Coordinates maintenance of all guestroom refreshment pantries and restocking equipment
• Coordinates pick up/processing/delivery of guest laundry valet orders
• Performs administrative functions for department in accordance with hotel standards
• Maintains special service/amenity requests files and coordinates delivery of items requested
• Oversees/assists in set-up, delivery of service in Hospitality Suites
• Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
• Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Minimum of one year of experience in hospitality or relevant industry required.
• Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred.
• Previous in-room dining experience preferred.
• Proficient in using POS software and Microsoft Office Suite.
• Certification as" Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification.
• Must be able to obtain TIPS certification.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
• Position requires alternating periods of desk work and onfloor activity, including standing, walking, and lifting 35 to 50 pounds.