Director Process Improvement

Providence Health & Services
life insurance, parental leave, 401(k)
United States, California, Tarzana
Nov 23, 2024
Description THE ROLE The Process Improvement Director partners with core leaders and caregivers to analyze key processes and solve complex problems in order to identify improvement opportunities, develop action/implementation plans and drive execution through application of Lean thinking and TPS methodologies. Through these activities, they help leadership develop comprehensive continuous improvement strategies that support achievement of business goals. This individual leverages structured problem solving, data analysis, Lean concepts and business acumen to develop insightful recommendations that support prioritization, inform continuous improvement strategies and drive achievement of business goals. They collaborate closely with cross-functional stakeholders to effectively navigate interdependencies while also providing continuous improvement coaching and driving an action-biased culture. ESSENTIAL FUNCTIONS Directs, implements, maintains, provides leadership, and promotes the organization's strategy for a Lean Operating System. Leads execution of continuous improvement efforts (events, projects & strategic initiatives) including scope definition, root cause analysis, data analysis, change management, risk mitigation and implementation planning. Helps project teams organize work and holds individuals/teams accountable for completing activities according to requirements and timeline Analyzes processes and complex data sets to identify areas for improvement, root cause, and performance trending. Provides guidance in development of meaningful KPIs and standard work Provides coaching and consulting relative to continuous improvement, Agile, change management and project management mindsets and methods Challenges and influences stakeholders at all levels in the organization to drive a culture focused on continuous improvement, experience design and bias for action. Applies process improvement knowledge/expertise to identify and drive process improvement efforts across PCSTMC. QUALIFICATIONS Bachelor's Degree in Healthcare, Engineering or Business; or equivalent educ/experience Within 30 days of hire: California Fire and Life Safety Card 8 years of experience applying continuous improvement tools and methodologies 8 years of experience managing small to large complexity projects 8 years of experience leading and influencing cross functional teams 5 years of experience facilitating continuous improvement events and coaching others in continuous improvement practice 2 years of experience in a Healthcare environment (preferred) Lean Black Belt (preferred) Demonstrated success in application of Lean/TPS methodologies to achieve business goals Project/action plan design and implementation, directing projects, and coordinating the work of operational teams Ability to effectively build relationships in order to motivate, influence and gain commitment at all levels of the organization Experience using various tools to capture and manage work Excellent communications skills and ability to effectively present information using different formats and channels across multiple audiences Effective data analysis of complex data sets, intuitive visualization, and development of meaningful insights/recommendations Flexibility and adaptability to shifts in prioritization and a continuously evolving environment Facilitation of continuous improvement events and coaching/mentoring related to process design and continuous improvement concepts Work autonomously with limited supervision or as part of a team Understand and successfully navigate key cross-functional dependencies and relationships Strong attention to detail and exceptional critical thinking Ability to exercise sound judgment and make decisions based on accurate and timely analysis. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Requsition ID: 330180 Company: Providence Jobs Job Category: Process Improvements Job Function: Quality/Process Improvements Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 7004 PCSTMC QUALITY ASSURE Address: CA Tarzana 18321 Clark St Work Location: Providence Cedars-Sinai Tarzana Medical Ctr-Tarzana Workplace Type: On-site Pay Range: $67.28 - $108.30 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.