Medicare Customer Service Operations Manager

Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worlds leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Strategy & Consulting: We work with C-suite executives, leaders and boards of the worlds leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360 stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organizations total enterprise reinvention.

As a Medicare Customer Service Operations Leader, your primary responsibilities may include:

• Client Engagement:

• Build and maintain strong relationships with clients, serving as the primary point of contact for consulting engagements.
• Conduct in-depth assessments of clients' Medicare customer service operations to identify areas for improvement and growth.

• Strategic Consulting:

• Develop and implement tailored, data-driven strategies to optimize Medicare customer service operations, aligning them with organizational goals.
• Provide expert advice on compliance with Medicare regulations and best practices.

• Technology Solutions:

• Evaluate, recommend, and implement cutting-edge technology solutions to enhance customer service operations, including CRM systems, automation, and data analytics tools.
• Oversee technology implementation projects and ensure seamless integration into clients' operations.

• Performance Improvement:

• Collaborate with clients to define key performance indicators (KPIs) and develop performance improvement plans.
• Monitor and measure the impact of implemented strategies and technology solutions, making adjustments as necessary.

• Team Leadership:

• Lead a team of consultants and subject matter experts, providing guidance, coaching, and mentorship.

• Foster a culture of innovation, collaboration, and continuous learning within the team.

• Thought Leadership:

• Stay abreast of industry trends, emerging technologies, and changes in Medicare regulations.
• Share insights and best practices through thought leadership articles, webinars, and speaking engagements.

• Travel, as needed, up to 100%

Why should I join the Accenture Health team?

• Innovate every day. Be at the forefront of designing and delivering Medicare and other health technology solutions that push boundaries and create new opportunities for our clients.

• Lead with the industrys best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.
• Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, youll expand your thinking beyond the core Workday implementation.

Heres what you need:

• Bachelor's Degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 5 years of experience in healthcare Medicare customer service operations and technology solutions.
• Minimum of 5 years of experience with Medicare regulations, compliance requirements, and industry best practices.

Bonus points if you have:

• Master's degree preferred.
• Experience working with or leading global teams.
• Thrive in a diverse, fast paced environment.
• Participated in CMS compliance audits
• An advanced degree in the area of specialization
• Exceptional problem-solving and analytical skills.
• Excellent communication and presentation abilities.
• Leadership experience, including team management and project oversight.
• Proficiency in technology solutions related to customer service operations and data analysis.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $93,400 to $258,500

Colorado $93,400 to $223,300

District of Columbia $99,500 to $237,800

New York $86,500 to $258,500

Maryland $86,500 to $206,800

Washington $99,500 to $237,800

#LI-MP #LI-NA-FY25

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