System Engineer - Messaging and Collaboration

Altice USA
United States, Texas, Plano
Nov 07, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Messaging & Collaboration Engineer provides support, implementation, and design services for Microsoft O/M365, Azure, and Windows-based systems across the enterprise, including directory and identity management solutions. You will resolve assigned cases, implement change requests, and act as an escalation for support issues. You will assist with initiatives and innovative solutions through research and collaboration. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft O/M365, Azure, SSO, Active Directory, and basic PowerShell Scripting. Responsibilities Assist in designing, implementing, and enforcing email system security, hygiene, SPAM Control, and Geofencing. Manage and maintain the Microsoft O/M365 environment, including Exchange Online, Teams, SharePoint, and OneDrive; Support eDiscovery and components of Purview. Ensure the availability, performance, and security of messaging and collaboration systems. Collaborate with cross-functional teams to integrate messaging and collaboration services with other IT systems and applications. Monitor and troubleshoot issues with end users, providing timely resolution and support. Perform root cause analysis, document, and report on system configurations, processes, and procedures. Develop techniques and implement the resolution of problems based on prior root cause analysis. Stay current with emerging technologies and best practices in messaging and collaboration and apply this knowledge to enhance Altice's services. Interact with end users to troubleshoot reported problems or to perform required system maintenance activities. Escalate problems to Engineering Leads, management and/or vendors in a timely fashion. Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment. Administer and troubleshoot Exchange 2019 and Exchange Online. Own and administer SPF, DMARC Policies. Assist to develop automation routines to replace manual processes and increase efficiency. Leverage CoPilot and other AI systems. #LI-LP1 Qualifications Associate degree or above in an IT-related field or equivalent work experience. Minimum of 3 years of technical experience with Microsoft Active Directory. Experience with Microsoft O/M365, Microsoft Active Directory, and PKI architecture. Knowledge of Email Tracing & Forensics Experience in the design and troubleshooting of Entra ID and Azure. Experience in the design of enterprise IT infrastructure. Ability to communicate clearly and concisely to peers, management, and business stakeholders in a written and verbal fashion. Ability to assist with research, analysis, definition, design, documentation, and implementation of creative solutions to achieve business objectives. Demonstrated knowledge of authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions. Strong troubleshooting skills are required in this position. Knowledge and understanding of basic project management concepts. Knowledge of traditional SDLC, Waterfall and Agile project delivery concepts Knowledge and understanding of general ITIL concepts. Disaster Recovery experience. Working knowledge of network architecture and standards for large enterprise deployments and understanding of security frameworks specific to IT Standards (PCI/SOX/etc.) Attribute and object level knowledge of Active Directory. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.