Rooms Controller

• English language communications required.

• Excellent customer service skills.

• Advanced computer skills; Opera experience preferred.

• Previous experience as a Front Desk Agent is preferred.

• Requires full availability including days, nights, weekends, and holidays.

Responsibilities:

• Prints occupancy, arrivals departures, and back-up reports on a timely basis.

• Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.

• Coordinates with Housekeeping and Room Service to satisfy all requests.

• Monitors check-outs, pre-registered guests, and room moves.

• Checks for duplicate reservations and status of out-of-order rooms and showrooms.

• Reviews group resumes to verify group billing procedures.

• Answers department phone lines.

• Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.

• Other duties as assigned.