Remote

Principal Sales Operations Manager, Territory Ops (Salesforce)

Cloudflare, Inc.
United States, California, San Francisco
101 Townsend Street (Show on map)
Nov 12, 2024
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location, Remote US Team and Role Overview The Global GTM Planning and Operations team at Cloudflare aims to support our high growth Sales organization through scalable and optimized GTM planning and operations. We focus on thoughtful planning of sales capacity, segmentation, territory carving, quota setting, and compensation design while ensuring clear rules of engagement for our Sales Team. Our goal is to establish a cohesive, consistent process framework that can support high growth and enable the Company's Strategy. Role Summary As the lead of Territory Operations you will design and manage Cloudflare's Salesforce Territory Management Framework. The overall vision for the GPS team is to drive world class Sales processes by effectively deploying territories to the Field roles, primarily AEs, setup automation of Account assignment into the Territories and establish a solid operations framework to ensure consistent operations with clear rules of engagement for Global Territory management. You will be expected to collaborate closely with Regional sales operations team members, IT, and shared services to drive results and ensure alignment across the organization. Moreover you will be involved in facilitating and resolving territory/account ownership disputes and related processes and policies and training, enablement of the process and policy related to Territory management. Key Responsibilities Establish Territory management strategy, governance and plan Execute the established plan and once implemented, be responsible for the day to day management. Create a 3-year maturity model for Territory operations optimization. Collaborate with cross-functional teams to ensure effective deployment of Territory operations. Develop effective governance via policy, process training and effective communication and change management Required Experience & Skills 8+ years of experience in Territory Planning, and Design in a fast-paced tech company or as a consultant. Expert level Salesforce functional and analytical skills with focus on territory planning, account assignment, carving management and data operations Strong analytical and communication skills Experience with Planning tools such as Fullcast, Salesforce, Varicent, Anaplan is key. Proven experience working with cross-functional teams and driving enhancements. Bachelor's degree required. The ideal candidate will have expertise and passion in Salesforce data and territory operations maturity and is able and interested in hands-on operations engaged in designing, implementing and maintaining Salesforce territory planning. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.