General Manager

The Embassy Suites by Hilton Washington DC Chevy Chase Pavilion is seeking a General Manager to guide our incredible full-service hotel. As the property leader, the General Manager creates and guides a highly engaged, service-minded team generating connected, elevated experiences for our guests. The General Manger will not only deliver on transformative service and activated programming, they will also partner with their team to drive top performance and deliver stellar financial results to our owners.

At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

As the General Manager, you will spearhead the creation of an exceptional workplace environment for our associates while elevating the guest experience through luxury touchpoints. Your primary responsibility will be to ensure guest satisfaction by orchestrating outstanding programming and delivering unparalleled products and services that uphold the highest standards of excellence.

We are committed to providing you with:

• Excellent compensation package: $150,000-$160,000 annually
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Perform administrative duties including, but not limited to: writing and presenting reports, communicating with owners guests, property leaders, corporate office, local associations, etc.
• Critically review and strategize all performance reports. Make judgments and implement changes to maximize profitability. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports and communicate proactively to owners.
• Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team. Partner with leaders on performance improvement opportunities and strategy.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
• Participate in community affairs and maintain positive public image for hotel, restaurant and Crescent. Meet with potential and current clients and promote hotel. Foster positive community relationships and behave as ambassador to hotel.
• Communicate both verbally and in writing to provide clear direction to team.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers. Communicate property needs to ownership with expected frequency.
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
• Appropriately handle associate issues in conjunction with People and Culture following local legislation and Crescent policies.
• Comply with attendance rules and be available to work onsite on a regular basis and, as needed, outside of normal business hours.
• Perform any other job-related duties as assigned.

Required Skills/Abilities:

• Minimum of 3-5 years Full-Service Hotel GM experience is required.
• Union hotel experience is required.
• Must be located in the DC metro market.
• Prior Hilton experience is highly desired.
• Proficient in financial and accounting procedures.

If you are a dynamic leader with a passion for luxury hospitality and a track record of success, we invite you to apply for this exceptional opportunity. Join us in setting new standards of excellence in the heart of Washington DC. Apply now and be part of our journey towards unparalleled hospitality experiences!