Parts Counterperson

STS Technical Services is actively seeking a Parts Counterperson. This person is responsible for commercial truck parts sales and customer service to retail and service department customers. This is a direct hire position for an established trucking company. Our client understands the value of each and every employee. They offer their Parts Counterperson a very competitive compensation and benefit package along with a collaborative work environment.

• Candidates must be a US citizen and eligible to work for any employer in the USA.
• Note: STS never charges our employees a placement fee, which means we offer our staffing services at no cost to you, the candidate.

Essential Duties and Responsibilities:

• The primary duties and responsibilities of the Parts Counterperson are to fulfill customer parts needs in the most efficient and accurate manner by:
• Responding to customer parts or information requests quickly
• Communicating with customers when a delay in response will occur and offering alternatives
• Recording information carefully and identifying needed parts using most efficient method
• Determining availability and price information and documenting this information as necessary
• Providing part to customer from stock, procuring locally or creating a parts order as directed
• Correctly documenting and completing part sale on parts invoice
• Monitoring the status of customer orders, advising in case of problems and notifying upon arrival
• Respond to phone calls within three rings, and the ability to handle multiple calls simultaneously
• Receive, log and shelve parts within the parts room
• Pick orders for internal and external customers
• Maintain organization and accuracy of inventory within the parts room

The secondary duties and responsibilities are to be performed as necessary and include:

• Organization and maintenance of the customer counter area, including pricing and application materials
• Maintenance of the "Will Call" order bins that serve outside customers and service department
• Organization and maintenance of the customer display and self-service area
• Inventory control maintenance as directed by supervisor, including bin work and correction
• Replenishing of stock in the customer display and self-service areas
• Other duties as assigned by the Manager or Supervisor
• Inventory control maintenance as directed by Parts Manager, including bin check and correction
• General department organization and maintenance duties as directed by Parts Manager

Physical Requirements:

The Parts Counterperson position is fast paced and can be physical, demanding a number of physical attributes, including:

• The ability to stand during the majority of an 8-hour shift
• An energy level that will support constant movement throughout the department during the shift
• The ability to lift at least 50 pounds, unaided
• The ability to periodically work beyond the scheduled 8-hour shift, as directed by Parts Manager or Supervisor

Working Condition:

Employee safety is a prime concern in the Parts Department and every effort is made to insure a safe working environment. However, a number of conditions may be problematic for some, including:

• Occasional high noise levels
• Airborne elements such as dust, paint fumes and exhaust fumes
• Heavy usage of CRT video screens and PC keyboards

Basic Qualifications:

• Basic PC (Personal Computer) access skills and basic understanding of PC systems
• The knowledge and ability to apply basic mathematics
• The ability to communicate via written messages, including neat, legible handwriting
• Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
• The ability to remain aware of surrounding people and elements while concentrating on a task
• Participation in further educational classes as directed by the Parts Manager or Supervisor

Elements that are preferred, but not required for the Parts Counterperson position are:

• Mechanical aptitude or experience in automotive or truck mechanics
• Parts department experience, particularly in a truck dealership or truck
• Aftermarket environment
• An ability to recognize opportunities for process and operational improvement

General Work Qualities Required:

The Parts Counterperson position is a vital member of the Parts Department Team, one who has a direct impact on parts sales and customer satisfaction. Accordingly, specific personal qualities and abilities are required for successful performance in this position, including:

• Appreciation of the need for teamwork and sincere desire to contribute as a part of the team
• Excellent communication skills, including an awareness of others and an effective listening ability
• Customer appreciation, a desire satisfy customers and the ability to instill customer confidence
• An ability to build the team with helpfulness and interaction in an outgoing, approachable manner
• A commitment to customer satisfaction by addressing potential issues proactively
• Honesty and integrity

Educational Requirements Preferred:

• A High School degree or equivalent
• Trade school education in Parts Operations or Transportation Technology