IT Management Lead

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

As an IT Management Lead for Empower AI, Inc., you will be responsible for developing and executing integrated IT Management Services to support the United States Mint's delivery of Application Operations and Maintenance, Communications, Data Center, Data Network, and Service Desk Services, and any other work performed by Empower AI. You will serve as a critical component in fulfilling our mission of providing excellent services to our client. Your experience ensures an exciting and rewarding opportunity to be at the forefront of providing IT managerial leadership required to support the United States Mint. In assuming this position, you will be a critical contributor to meeting Empower AI, Inc.'s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities:

Transition Management Support
• Program and Project Management Services
• Performance Management Services
• Planning and Analysis
• IT Process Enhancement and Support
• Asset Management Services
• IT Services Management (currently managed in the ServiceNow IT Service Management [ITSM] package)
• Weekly Ticket Status Reporting
• ServiceNow Operations Management
• Technology Refresh and Replenishment Planning
• Quality Assurance
• Quality Control
• Configuration Management Services
• Data Management Services
• Documentation and Graphics Fulfillment Support
• Training and Succession Planning

Requirements:

• Bachelor's degree Information Systems/Relevant Field
• PMP certification
• ITIL 4+ Foundation certification
• Minimum 15 years IT management services experience.
• Technical, Project and Operation Management of data center, data network, communication services and change management services.
• Ability to keep sensitive and confidential material private.

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.