Repair Field Superintendent

PRIMARY FUNCTION / POSITION OVERVIEW:

Field Supt. is responsible of the repair of all assigned units so as to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Region objectives. He is also responsible for employee selection, training and safety for all assigned projects.

ESSENTIAL FUNCTIONS:

As a Schindler Field Superintendent, the candidate's role will include providing technical solutions, ensuring workplace safety, supervising technicians and job site activity, and supporting service, maintenance and repair sales. The selected candidate must be an expert at fulfilling customer requirements and maximizing profitability; excellent communication, financial acumen, business development, and management skills will all be critical to success in this role. The Field Superintendent must also have the necessary skills and experience to handle customer concerns, adjust manpower levels according to business needs, and to teach employees the Company's quality, productivity and safety methodology.

Additional responsibilities include:

• Build a team environment by leading field technicians
• Manage training and development of field technicians on established processes, tools and standards
• Foster excellent communication among team members while maintaining good working relationships with the local union
• Ensure that service, maintenance and repair offerings meets Company quality and safety standards, as well as all contract requirements.
• Continuously improve service delivery to ensure uniformly efficient and effective service
• Implement customer and Company requirements for quality, performance and passenger safety
• Support the local sales team in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints
• Develop a spirit of teamwork and dedication to quality among all employees
• Participate in Company professional development programs to enhance working knowledge of Elevator Company products, services and procedures

EDUCATION

• BS/AS degree in Engineering or Business with prior technical sales experience; or, Journeyman Technician experience with minimum 5 years in field

OTHEREXPERIENCE

• Minimum 3 years experience in either the elevator industry or in a related building systems industry
• Ability to effectively manage and resolve sensitive employee relations issues
• Solid problem solving and proven negotiating skills, high sense of urgency, strong communication and interpersonal skills
• Excellent PC skills

*Salary Range for this position will likely fall between $107,500-$135,000 but can vary above the range based on candidates level of experience