Client Service Analyst / Field Services

POSITION SUMMARY:

Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.

Position: Client Service Analyst / Field Services

Department: Desk Service

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Certification in A+ strongly preferred.

ITIL Foundations certification strongly preferred

EXPERIENCE:

One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.

KNOWLEDGE AND SKILLS:

• Impeccable customer service skills
• Must be able to multi-task and prioritize well
• Experience using ticketing system to track incidents. Service Now knowledge preferred.
• Excellent writing and communication skills* Demonstrated problem-solving ability
• Working Knowledge of current PC and mobile computing technology
• Ability to give verbal instruction patiently to non-technical users
• Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office 2013, McAfee Enterprise anti-virus and - Microsoft Explorer 11 - OS: Microsoft Windows Win7, - 10, Linux, Apple iPad, iPhone - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.

Equal Opportunity Employer/Disabled/Veterans