Operations Analyst

Dollar Bank, FSB
United States, Ohio, Canton
300 Tuscarawas Street West (Show on map)
Oct 30, 2024
Job Function/Purpose The Operations Analyst is responsible for performing all duties and functions required within the Special Loans Department. Departmental duties include but are not limited to servicing of adjustable-rate mortgages and variable rate consumer loans, including sending required initial and subsequent rate adjustment notices, ensuring accuracy of adjustable-rate changes, and updating indices. Departmental duties also include processing of retention and hardship modifications, escrow modifications, title transfers, partial releases, recasts, successor in interest processing, assumptions, skip a payments and oil and gas lease requests. The department interacts directly with customers and staff and must be able to work in a team environment. The Operations Analyst must have a working knowledge of the Dollar Bank's retail loan products, processes, controls, procedures, and investor and bank guidelines. Qualifications * Bachelor's Degree in a business-related field or commensurate experience required. * Minimum of 12 months prior customer service experience with direct customer contact required, * Minimum of 3 years of retail loan servicing required. * Minimum of 2 years of working knowledge and understanding of retail loan documents required. * Knowledgeable of regulatory requirements, investor/insurer guidelines and other relevant real estate practices and procedures. * Minimum of 1 year prior supervisory or leadership experience preferred. * Knowledge of Sagent LoanServ loan servicing systems preferred. * Time management skills, ability to prioritize tasks, coordinate multiple and changing priorities while embracing continuous improvement. * Strong experience analyzing issues and formulating effective action plans. * Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines. * Strong work ethic, detail oriented and possess analytical and problem-solving skills. * Self-motivated and able to work independently with minimal direction. * Promote a positive workplace supportive of company and departmental goals and objectives. * Must have excellent telephone, written, and verbal communication skills. * Must have excellent mathematical (amortizations, rate and payment calculations) and analytical skills. * Intermediate to advanced knowledge of Microsoft Excel (testing will be administered) * Experience in use of Microsoft Office 365 tools Principal Activities/Objectives * Receive, process, and respond to all requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas lease requests, and successor in interest process management. * Prepare all required legal documents for execution by appropriate parties and update and maintain system(s) accordingly. * Provide excellent customer service by promptly and courteously answering incoming phone calls, keeping clients informed throughout the process and responding in a timely manner. * Review, maintain and update various reports in an accurate and efficient manner. * Understand and comply with all investor and regulatory requirements as well as the Bank's policies and procedures. * Required to be fully competent in all functions within the Special Loans Department. * Ensure accuracy of adjustable-rate changes for both mortgage and consumer loans and provide required regulatory notifications to borrowers in required timeframes. * Responsible for performing escrow projections and system maintenance for hardship modifications. * Responsible for processing requests to establish escrow on mortgage and installment loans. * Responsible for successor in interest regulatory compliance during the confirmation process. * Responsible for line of credit transactional management * Must be able to work overtime as needed and required. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.