Digital Product Manager

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

The MillerKnoll Technology team is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We're creating frictionless customer experiences through digital solutions across our platforms, and we need a Digital Product Manager focused on product data and integrations to help us get there.

As a Digital Product Manager, you will assist in creating, developing, and executing MillerKnoll digital strategy across multiple digital products. We are looking for a strategic thinker and collaborator, with a strong understanding of data architecture and middleware technologies to lead the development and enhancement of our mid-tier services. You will use your experience delivering features and products that simplify user experiences and streamline workflows to create a digital product tailored to the needs of our internal enterprise users. You will be a key factor in enabling the growth of our product data platforms and supporting world class customer experiences.

ESSENTIAL FUNCTIONS

• Acts as the champion of the user's needs.

• Collaborates with product and engineering teams on both internal and external bugs and feature improvements.

• Defines product features and requirements and leads the implementation of new digital products and/or digital product updates.

• Ensures that all necessary user acceptance, performance, and postproduction testing is conducted and documented according to MillerKnoll testing guidelines.

• Fosters a culture of customer-centered design throughout the organization.

• Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape.

• Manages vendor and stakeholder relationships.

• Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.

• Utilizes analytics and customer research to measure product effectiveness and to direct future product development.

• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's degree in IT or Business, or a related field, or an equivalent combination of education and experience.

• 3-5 years of experience in product or delivery management, preferably within digital.

Skills and Abilities

• A passion for and understanding of digital products and marketplaces.

• Strong analytical skills with a deep understanding of web analytics.

• Experience in requirements analysis and definition.

• A deep understanding of the contemporary digital ecosystem.

• Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.

• A history of delivering consistent results with a high attention to detail.

• The ability to use the office automation, communication, software, and tools in the Herman Miller office environment.

• The ability to perform all essential job functions of the position with or without accommodations.

Additional Skills and Abilities

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.