Call Center Clinician--Boston Emergency Services Team, 20hrs

POSITION SUMMARY:

This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.

Position: Call Center Clinician--Boston Emergency Services Team

Department: Psychiatry

Schedule: Part Time, 20 Hours

JOB REQUIREMENTS

EDUCATION:

Master's Degree in social work, psychology, education, counseling, or related field.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

LCSW, LICSW or LMHC license preferred.

EXPERIENCE:

Previous field experience working in emergency psychiatry-related clinical activities preferred.

KNOWLEDGE AND SKILLS:

• Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.
• Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce. Ability to make alternative plans as needed.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family.
• Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers.
• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus.
• Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers.

Equal Opportunity Employer/Disabled/Veterans