Information Technology Technician (Local Government) - Bedford/Somerset County MH/ID

NOTE: THIS IS A REPOSTING OF (CS-2024-10470-L0438). IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM OCTOBER 23, 2024 TO NOVEMBER 5, 2024, YOU CANNOT SUBMIT A NEW APPLICATION.

This position provides support and systems enhancement activities for Information Technology (IT) end users for Bedford-Somerset DBHS. It requires and provides excellent customer service, establishing and maintaining a good working relationship with staff, contracted providers, service providers, and the general public. Work is performed independently using initiative and judgment to resolve user technical problems in the use of IT.

Specific duties of this position include: Perform all aspects of employee workstations and peripheral support to include installation, maintenance, and upgrades for PC software. Provide support for telecommunication equipment and services, to include VoIP functions, audio and video conference equipment, and web conferencing. Perform software diagnostic procedures including software utility programs to assess and troubleshoot information technology software problems. Assist with software support functions to all field-based personnel. Support includes responsibility for cellular and broadband internet connections, VPN connections, printers/multifunction devices, workstations, laptops, and tablets. Assist with coding and documenting revisions and modification processes to support application software. Assist in developing reporting information and analytics for staff applications. Assist with ensuring and/or providing day-to-day user support for approximately 250 workstations. Support VPN connectivity for remote users. Assume primary support for all printers. Assist with IT inventories and tagging all IT equipment with inventory asset tags, scanning and inventorying items. Document and manage work assignments through the Help Desk Request System. Assist with implementation and provide end user support and training for all upcoming IT initiatives. Conduct formal classroom and informal information technology training as needed. Develop forms, assist and/or provide training on how to develop forms for the Electronic Health Record, HR Software, Fiscal Software and others as needed. Develop training materials, manuals, bulletins, on-line help documents, and other user aids. Maintain a safe work area and promote an accident-free workplace for others by ensuring equipment and cables do not pose hazards. Perform other related duties as assigned.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands or in the event of an emergency.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or
• An associate's degree in any information technology field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Older Adult Protective Services Act.
  1. Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
• This position falls under the provisions of the Child Protective Services Law.
  1. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.