NDS Manager

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Non-Dedicated Service (NDS) MANAGER (Compliance Manager Job Description)

MV Transportation - the nation's leading public transportation contractor - is growing our business development team. We are looking for committed, focused, and detail-oriented candidates with grit, stamina, and the ability to work in high-pressure environments. The NDS Manager is responsible for contract compliance with non-dedicated service providers and their contracts

The ideal candidate is a self-starter, organized, process-oriented, intellectually curious, detail-oriented, has a can-do attitude, can foster mutual trust, and can effectively work across the organization. You must get along well with your coworkers, enjoy working on a team, while possessing the discipline and drive to work independently.

The ideal candidate is a self-starter, organized, process-oriented, intellectually curious, detail-oriented, has a can-do attitude, can foster mutual trust, and can effectively work across the organization. You must get along well with your coworkers, enjoy working on a team, while possessing the discipline and drive to work independently.

Core Responsibilities :

Responsible for compliance across all NDS providers
• Identifies and assesses potential risks and develops plans to minimize or eliminate them.
• Works with all stakeholders to address ethical or compliance issues and find solutions.
• Develops standards, protocols, and procedures to ensure coordination and communication with cross-functional teams.
• Holds oversight for all deliverables (client lists, references, attachments) to ensure clarity and compliance.
• Oversee daily operations of non-dedicated subcontractors to ensure compliance with contract terms and company standards.
• Monitor subcontractor performance, including service quality, timeliness, and adherence to Key Performance Indicators (KPIs).
• Conduct regular audits and performance reviews to ensure subcontractors meet safety, operational, and regulatory standards.
• Develop and implement strategies to expand the non-dedicated subcontractor network, identifying potential partners to increase capacity and service flexibility.
• Collaborate with subcontractors to address performance gaps, providing guidance and corrective action plans as needed.
• Ensure that subcontractor service levels align with organizational goals, working closely with internal teams to maintain high customer satisfaction.
• Manage contract negotiations and renewals with non-dedicated subcontractors, ensuring favorable terms and conditions for both parties.
• Establish and maintain strong working relationships with subcontractors, fostering long-term partnerships and mutual growth.
• Create and maintain accurate records of subcontractor agreements, performance metrics, and compliance documentation.
• Provide regular updates and reports to senior management on subcontractor performance, network expansion efforts, and potential risks or issues.

Education and Experience Requirements

• BA or BS degree in English, Journalism, Psychology, or Social Science.
• Experience with managing teams.
• Microsoft Office (Word, Excel, PowerPoint, Outlook) Microsoft Teams, and Adobe Acrobat Professional superuser.
• Must be resourceful, ask questions, and create solutions.
• Critical thinking skills, as are creative problem solving and time management, are a must.
• Strong communication (speaking, writing) skills and professional behavior under pressure. They must be honest, organized, and able to simultaneously work on multiple high-priority tasks.
• Transportation sector experience preferred.

Salary range: $100,000.00 - $115,440.00

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k

Paid Time Off: 6 mos - year 3 = 1.54 bi-weekly accrual w/40 yearly accrual cap

Paid Holidays: 8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

Expert or highly advanced proficiency with Microsoft Office Suite

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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