Night Operations Desk Manager - Residence Life

The Department of Resident Life at West Virginia University is currently accepting applications for a Night Operations Desk Manager.

About the Opportunity

Provides a customer service atmosphere at the entrances of a University Residence Hall while controlling access to residents and authorized faculty and staff to provide appropriate building safety and security.

Must have detailed knowledge of emergency procedures such as fire safety evacuation, bomb threats, medical emergencies/resources and by assisting other staff in responding to crisis situations and engaging in preventative activities such as checking and verifying Ids, perimeter safety checks, and roving the buildings.

Provides information and operational support for 2,200-2500 residents, 1-4 Graduate Assistants, and 15-30 Hourly Workers, university officials, university police concerning the utilization of residence hall programs, operational procedures for residence hall space/services. Coordinates night operations and access to an area of residence halls on the Downtown or Evansdale campus. Enforces policies, rules, regulations, and other community standards. Must have daily face to face and telephone contact with residents, Residence Life Staff, Resident Assistants, and Residence Hall Coordinators. Must possess computer skills, speak, read and write English. Assists in resolution of problems on behalf of and providing for the needs of students. Must possess ability to train, and coordinate schedules for undergraduate and graduate student employees. Must have supervisory experience of para-professional staff members.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits (this position is a benefits-eligible non-classified staff position)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

Pay Grade: 9
Shift: 12am to 8am

What you'll do:

• Serve as the primary contact for any/all security issues for the Residential Halls (2200-2500 resident students and approximately 40 student/staff members on the downtown, Sunnyside, or Evansdale area). Maintain daily contact with UPD and other University departments and staff as necessary.
• Carry out residence hall procedures related to hall security when residence halls are open - checking and verifying student and staff ID's, verifying guest registration, conducting hall roves and checking perimeter doors as necessary. Keep appropriate staff apprised of any and all emergencies and respond to residence hall situations that might involve policy violations, emergencies and other community concerns.
• Enforce all residence hall policies and community standards. Act as the lead in confronting policy violations. Submit detailed information reports of all such incidents.
• Interact regularly with live-in staff and call upon them as necessary.
• Assist with administrative or facilities work when residence halls are closed for breaks, i.e., Thanksgiving, Winter Break and Spring Break.
• Work primarily nights (August to May), evenings (May - August), and weekends.
• Log vending machine problems and report to day shift Main Desk staff.
• Assist with Night Staff Publications
• Assist the Residential Education Department with New Student Orientation in June.
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  Assist with administrative or facilities work when residence halls are closed for breaks, i.e., Thanksgiving, Winter Break and Spring Break.

  
  

• High School Diploma required or equivalent. Clerical/Computer training beyond high school preferred. Must be able to speak and write in the English language. Must know English grammar, spelling, punctuation, and simple mathematical functions or equivalent.
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  Requires ability to make sound, independent, judgments and work autonomously especially given the shift and the likelihood of student behavioral issues, and related emergencies.

  
  
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  Basic office skills e.g. filing, typing, telephone skills, some computer skills, with a working knowledge of Word preferred. Must be able to become familiar with all University and Departmental policies and procedures. Must possess ability to provide supervision and training to student workers. Must have confrontational skills and the ability to exercise excellent judgment under stressful conditions.

  
  

Daily:
Coordination is necessary, which involves the ability to climb steps and walk long hallways
Use of computer
Normal office functions

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

We are dedicated to creating an inclusive and engaging working environment and actively seek candidates who bring diverse ideas, approaches and experiences.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is proud to be an Equal Opportunity Employer and is the recipient of an NSF ADVANCE award for gender equity. We value diversity among our faculty, staff and students and invite applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.