Technical Solutions Lead

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you're stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

We are seeking a highly motivated and dedicated Enterprise Technical Lead (ETL) to join our team. As an ETL, you will be the first point of contact for our key customers, providing exceptional technical service and product delivery. You will play a crucial role in ensuring the growth and technical success of these customers, ensuring they are delighted with our products.

You will:

• Own end-to-end product and technical delivery of the Datavant Connect product suite
• Deeply understand our customers' systems and workflows and how they use Datavant to achieve their goals
• Provide exceptional client service and support, constantly considering ways we could better serve our customers through new features, use cases, and products.
• Partner closely with Customer Success, Privacy Delivery, Go to Market, Product, and Engineering teams to not only drive customer projects forward but also to address customer feedback and improve customers' experience with our products and services.
• Identify and support automation of repeatable implementations and customer support processes.
• Actively listen to customers, understand their needs, and empathize with their concerns and feedback.

What you will bring to the table:

• Team-first mindset: you work well as part of a collaborative team, as well as independently. No job is too big or too small for you, and you are excited to roll up your sleeves and pitch in where needed. You work well under pressure in a fast-paced, changing environment, especially when faced with ambiguity.
• Problem-solving skills: you are technically curious, resourceful, and get excited when confronted with a new technical problem to dig into.
• Expert communicator: You have excellent verbal and written communication skills to facilitate cross-functional collaboration, drive customer projects forward, and effectively advocate for customer needs within the organization.
• Dedicated customer service mindset: You love working with customers, helping them, and have excellent customer service instincts and judgment.
• Excellent organizational abilities: You are highly organized and effortlessly balance multiple projects and priorities simultaneously with systematic follow-up and responsiveness to customer and internal needs.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $100,000 - $150,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren't even able to see if you've responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.