Technical Support Specialist

Remote Technical Support Specialist - Full Time

*Location Requirement: Colorado Springs / Pueblo Area Only*

Important Requirements (Read Before Applying)

• Must reside in Colorado Springs, CO or Pueblo, CO
• Out-of-state candidates will not be considered
• Weekend availability is required

Start Date

• Monday, February 2nd!

Pay & Schedule

• $17.00 per hour (Bi Weekly)

Training Schedule (4 Weeks)

• Monday-Friday
• 9:00 AM - 6:00 PM MST

Post-Training Work Schedule

• 1:30 PM - 10:00 PM MST Monday-Sunday
• Weekend work is mandatory
• Days off: Tuesday & Wednesday OR Wednesday & Thursday

Equipment Requirements

• Must provide your own PC, laptop, or tablet during training
• Company equipment will be issued after successful completion of training

Position Overview

We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment.

Key Responsibilities

• Answer inbound customer calls for internet and phone technical support
• Troubleshoot:
• Modems and routers
• Wireless connectivity
• Email setup and configuration
• Diagnose phone service issues and guide customers through resolutions
• Follow established procedures to ensure consistent service delivery
• Document all customer interactions and create service tickets
• Use remote desktop tools to assist customers
• Stay current on product updates and technical changes
• Identify recurring issues and provide feedback to leadership
• Maintain and care for company-issued equipment
• Perform additional duties as assigned

Education & Experience

• High school diploma or GED required
• 3-6 months of related experience or training preferred
• Prior technical support experience is a plus

Skills & Abilities

• Strong verbal and written communication skills
• Ability to read and interpret technical documentation
• Basic math skills (percentages, ratios)
• Strong analytical and problem-solving skills
• Intermediate computer skills:
• Microsoft Office
• Windows and macOS
• Comfortable working with tablets, smartphones, laptops, and desktops
• Professional, patient, and customer-focused demeanor
• Self-motivated and able to work independently in a remote environment

How to Apply

• Apply directly through this Indeed posting
• A recruiter will contact qualified candidates

Application Deadline:Friday, January 23rd

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.